CEM Customer Service Officer (m/f/d)

The Customer Service Officer is required to support the Contract Equipment Manufacture (CEM) Department and Customers in the best way possible by:

Main responsibilities include:

• Maintaining order entry and processing on Oracle system
• Ensuring to be in line with customer order details included shipping terms, prices, and deliveries
• Sending out proforma invoices for prepayment-based customers
• Coordinating the order confirmation process with planning
• Confirming the orders and reschedule the orders when required
• Coordinating price issues and terms with sales
• Updating customers with any problems in deliveries

• Filing and archiving of customer service documents
• Order Maintenance (including frame orders/volume contracts)
• Providing labels and other quality certificates required for the customers apart from shipping labels
• To get shipping quotations where necessary and organise shipping with shipping agents
• To supply any documentation needed by the customer, e.g. certificate of origin, supplier declaration, etc.
• Invoicing and sending proforma invoices as a back-up for despatch personnel
• Following up shipments, making sure units arrive in time and at good order to the customer
• Despatch coordination with Logistics and warehouse in Germany

Skills and Experience required:

• Sound education with a good knowledge of the English language, both spoken and written
• Knowledge of the Italian Language would be considered an asset
• Experienced in using MS Applications
• Able to fill-in documents efficiently
• Organised and meticulous approach to work
• Excellent team playing skills
• Personal qualities of drive, energy, and enthusiasm
• Assertiveness and an eye for detail

• A safe Job in a fast-growing organisation
• A supportive and pleasant work culture
• Opportunities for training and growth